Bat365 Privacy Policy — Your Personal Data Protection

1Introduction

Bat365 is an online betting and casino platform fully committed to protecting the privacy of its members. We understand that your trust is our most valuable asset, and that trust begins with how we handle your personal information.

This Privacy Policy has been drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices for user data protection. This document applies to all bat365 services — including the official website, mobile app, gaming platform, and all our official communication channels.

By registering an account or using any bat365 service, you consent to the collection and use of your personal information as described in this Privacy Policy. This consent may be withdrawn at any time by contacting our support team, although withdrawing consent may affect your ability to use certain bat365 services.

2Information Collected

Bat365 collects your personal information through various methods throughout your interactions with our platform. This collection is necessary to ensure account security, comply with regulatory requirements and deliver the best gaming experience to you.

Bat365 may also receive information about you from legitimate third-party sources, such as independent identity verification agents used in the KYC process, or from social networks if you choose to register using a social account. All such information is merged with your account profile and protected to the same security standards.

3Data Usage

Bat365 uses your personal information responsibly and only for legitimate purposes. The following are the primary ways we use your data:

• Account management: Creating and maintaining your account, processing registration, verifying identity through KYC, and ensuring your login security at all times.
• Transaction processing: Handling all deposits, withdrawals and bonus payments securely and accurately. bat365 processes financial transactions with full encryption to ensure every cent you entrust to us is handled correctly.
• Security and fraud prevention: Detecting and preventing suspicious activity, identity fraud, money laundering and any misuse of the platform that could compromise the safety of the bat365 member community.
• Service communications: Sending important notifications related to your account, including transaction confirmations, security alerts, product updates and responses to support enquiries.
• Product improvement: Analysing usage patterns in aggregate (without identifying individuals) to improve platform design, speed, performance and the overall user experience.
• Responsible gambling: Monitoring wagering patterns to identify early signs of problem gambling and offering appropriate assistance to members who need it.
• Legal compliance: Meeting regulatory reporting obligations, complying with lawful court orders and cooperating with law enforcement agencies when required by law.

4Information Sharing

Bat365 does not sell, rent or disclose your personal information to third parties for marketing purposes without your consent. However, there are limited situations in which we need to share your data with trusted parties:

• Service providers: Companies that help us operate the platform — such as payment service providers (DuitNow, FPX, Touch 'n Go), cloud infrastructure providers and KYC verification agents — receive limited access to the data they need to carry out their respective functions. All such providers are bound by strict confidentiality agreements and are regularly audited.
• Group-level sharing: Companies within the bat365 corporate group that help deliver integrated services to you may access your data on an operational-need basis only.
• Legal requirements: bat365 will disclose your information to authorities where required by Malaysian law, a valid court order, or to fulfil anti-money laundering (AML) reporting obligations.
• Business transfer: If bat365 is involved in any merger, acquisition or asset sale, user data may be transferred as part of that transaction. You will be notified in advance and your rights will be protected throughout the process.

5Data Security

Bat365 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration or unintended disclosure.

• 256-bit SSL encryption: All data transmitted between your device and bat365's servers is protected with military-grade encryption. This ensures your information cannot be intercepted or read by any unauthorised party.
• Data-at-rest encryption: Sensitive data stored in the bat365 database — including financial information and identity verification documents — is encrypted using the internationally recognised AES-256 algorithm.
• Tiered access control: Only bat365 staff with a legitimate operational need may access member personal data. All access is logged, monitored, and periodically audited by the internal security team.
• 24/7 Monitoring: bat365's threat detection system operates around the clock to identify and respond to any security threats in real time, before they can affect your data.
• Independent security audits: The bat365 infrastructure undergoes penetration testing and security audits by independent cybersecurity firms at least twice a year.
• Data backup: Your data is automatically backed up to data centres in separate locations to ensure service continuity and data recovery in the event of a disaster or system failure.

6Your Rights

As a bat365 member and as an individual protected under Malaysia's PDPA, you have the following rights regarding your personal data. bat365 is committed to making it easy for you to exercise these rights in a straightforward manner and at no additional cost.

To exercise any of the above rights, please contact the bat365 data protection team via email at [email protected] or via Live Chat. We will process your request within 14 business days.

7Cookies & Tracking Technologies

Bat365 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the bat365 website.

• Essential cookies: These cookies are required for the core functions of the bat365 platform — including login session management, transaction security and language preferences. Without them, the platform cannot operate properly.
• Performance cookies: We use analytics cookies to understand how members use our platform — the most visited pages, time spent in each section, and common navigation paths. All such data is collected in aggregate and does not identify individuals.
• Functionality cookies: These cookies store your personal preferences such as language, time zone and preferred display layout, so you do not need to reset these settings every time you log in.
• Security cookies: Used to detect suspicious login activity, verify recognised devices, and protect your account from unauthorised access.

You can control and manage cookies through your web browser settings. However, blocking essential cookies may affect the functionality of the bat365 platform. For more information on managing cookies, please refer to your web browser documentation.

8Data Retention Period

Bat365 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal obligations.

• Active account data: For as long as your account remains active on the bat365 platform. This data is continuously updated throughout your relationship with bat365.
• Financial transaction data: Retained for a minimum of seven years from the transaction date, in line with Malaysian legal requirements relating to financial records and anti-money laundering reporting.
• KYC documents: Retained for a minimum of five years after account closure or the date of last verification, in accordance with regulatory compliance requirements.
• Support communication logs: Retained for three years for quality control purposes and to resolve any disputes that may arise.
• Cookie and session data: Session cookies are deleted automatically when you close your browser. Persistent cookies are stored until their set expiry date or until you delete them manually.

When data is no longer needed and there is no legal obligation to retain it, bat365 will delete or anonymise that data in a secure and irreversible manner. The data deletion process follows industry standards to ensure the data cannot be recovered by any party.

9Child Protection

Bat365 strictly prohibits use of the platform by individuals under the age of 18. Our platform is not designed for children, and we do not knowingly collect any personal data from them.

If bat365 discovers that personal data of a child has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the account in question. Our age verification process — which includes identity document checks during KYC — is specifically designed to prevent registration by underage individuals.

10Contact Us

If you have any questions, concerns or complaints regarding bat365's Privacy Policy or how we handle your personal data, please contact us through any of the following channels:

• Email: [email protected] — for written enquiries requiring documentation or detailed feedback.
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the bat365 platform.
• WhatsApp: Contact our support manager directly for a faster response.
• Telegram: Join the official bat365 Telegram channel for the latest updates and live assistance.

The bat365 Data Protection Team will process all privacy-related enquiries within 14 business days. For more complex cases or those requiring thorough investigation, we will inform you of the extended timeline and provide regular updates throughout the process.